Click & Collect

Learn more about our convenient Click & Collect service

Click & Collect

What is Click & Collect?

It's a prepaid service that allows you to shop online and conveniently collect your order from your preferred Homeworks store in Riyadh, Saudi Arabia.

How does Click & Collect work?
  1. Choose your item(s)

  2. Opt for Click & Collect

  3. Select a collection store

  4. Pay online

  5. Collect your order

How much does it cost to use Click & Collect?

Click & Collect is available at a fee of SAR 25 per order.

How long will it take for my order to be ready for collection?

Depending on the availability of products at your selected store, your items will be available for collection 2 - 3 days after you've placed your order.

Which stores will I be able to Click & Collect from?

You can select any of our 3 stores across these locations in Riyadh, Saudi Arabia:

  • King Abdallah Road, Riyadh
  • Northern Ring Branch Road, Exit 6, Riyadh
  • Eastern Ring Branch Road, Exit 16, Riyadh

We’re growing, so more stores will be coming your way soon.

Can I cancel my Click & Collect order?

You can cancel your order only if it’s still being processed by us. To cancel your order, call us at 800-111-1780. We’re available from 9am to 9pm (AST), Saturday to Thursday..

Can I change my store once I have placed my order?

You can’t change your selected store once you’ve completed your order. However, if your order is still being processed by us, you can cancel it by calling us at 800-111-1780,  and then place a new order, selecting the collection store of your choice.

How do I pay for my Click & Collect order?

Since Click & Collect is a prepaid service, you can pay for your order online using your Visa, Mastercard or debit card.

How do I know when to collect my order?

We’ll send you an email and SMS to notify you when your order is ready for collection and it’s time to head to your chosen store.

What do I need to bring when collecting my order?

You'll have to bring your order number which you can show through the email or SMS we sent you when your order was ready for collection. You'll also have to present your debit or credit card used for the payment, so we know we’re giving the order to the right person.

Can someone else collect my order on my behalf?

Yes, you can authorize someone else to collect your order. They'll have to bring the following for verification:

  • An authorization letter written and signed by you
  • The order number through an email or SMS
  • The original or a copy of the valid ID of the person under whose name the order is placed
  • The original or a copy of the card used for payment
  • Their Saudi Arabia National ID card, passport or driving license

How long do I have to collect my order?

We'll hold your order in store for 14 days from the date of sending you the 'Ready to collect' email and SMS. If your order goes uncollected within those 14 days, we'll cancel it and process your refund.

Where is your Click & Collect counter located in store?

All our participating stores have a clearly marked and dedicated Click & Collect counter. If you're not sure where our Click & Collect point is, our store staff will be happy to help you.

Are all of Homeworks products available for Click & Collect?

Not all of our products are available for Click & Collect service. Our larger items (such as garden furniture, etc.) are only eligible for the home delivery option as they require 2-man delivery.

How do I return my Click & Collect order?

There are 2 ways to return your Click & Collect items:

  • You can return your item(s) at the Homeworks store nearest to you
  • You can arrange for a pick-up of your item(s) by calling us at 800-111-1780. We’re available from 9am to 9pm (AST), Saturday to Thursday.

For more details on our returns policy, click here.